What to do when a tenant reports damp or mould
Practical steps for landlords responding to damp and mould reports, from acknowledgement and inspection to evidence and follow-up.
Take the report seriously, assess the issue promptly, consider health concerns, identify the underlying cause and record the investigation, work and follow-up.
Acknowledge and assess
Confirm receipt and ask for enough information to judge urgency. Health concerns, worsening conditions or extensive mould may require faster action.
- When the problem began
- Where it appears and whether it is worsening
- Photographs and reported health concerns
Find the underlying cause
Do not assume lifestyle is the cause. Consider leaks, disrepair, heating, insulation, ventilation and moisture sources, using a competent professional where needed.
- Arrange appropriate access
- Record observations and readings
- Identify repairs or interim safety steps
Keep updating the tenant
Record appointments, contractor information, remedial work and photographs. After the work, ask whether the tenant considers the problem resolved.
- Explain the next action
- Keep missed or rescheduled visits visible
- Retain the tenant’s outcome response
Official sources
Rules can change and individual circumstances matter. Check the current official guidance: