01Every case tells the whole story
A case report brings the original issue, responsibility, next actions, messages, attachments, appointments and outcome into one chronological record.
- ✓Server-generated timestamps
- ✓Landlord and tenant updates
- ✓Resolution or dispute status
02Export the useful evidence
Create an organised pack for a council, adviser, insurer, deposit dispute or future Ombudsman complaint process.
- ✓Current and historical documents
- ✓Delivery and acknowledgement history
- ✓Decisions and stated reasons
03Ready for future redress
The government expects mandatory PRS Landlord Ombudsman membership in 2028. Keeping complaints and responses orderly now creates better habits before the detailed scheme is introduced.
- ✓Formal complaints remain visible
- ✓Actions and response dates stay connected
- ✓Export without rewriting the history